FAQs

General

LitJoy Crate is a 1-stop shop for book lovers! We offer several products:

Head to LitJoy's SHOP for a wide selection of one-time products for readers! This shop is curated for readers of all ages.

Licensed Author Collections

LitJoy is proud to work with these amazing authors in bringing you officially licensed merchandise for your favorite book series!

Special Edition Books

LitJoy's Special Edition Books include features like new covers, designed page edges, illustrations, and bonus content!

To Bee Read Book Box Subscription:

Book-Only: Build your library, a most noble cause! The To Bee Read Book Only Subscription includes an author-signed special edition book, delivered quarterly. You will receive four TBR-exclusive books a year that you won't find anywhere else. They are something to buzz about!
Standard Book Box: Get the first customizable Book Box Subscription! The To Bee Read Standard Book Box Subscription includes one special edition book of your choice! PLUS you get to build your own crate by choosing from a series of bookish items. The box includes 3 items that you choose and 2 surprise items—5 items in all!
Deluxe Book Box:Get everything in the Standard Book Box, and receive all the bookish items you deserve, perfect for "bee-bliophiles"! The To Bee Read Deluxe Book Box Subscription includes one special edition book of your choice and 8 bookish items you deserve.

Classics

LitJoy proudly publishes our own line of classic books.

We're delighted to stay in touch! Here are a few ways you can stay up to date:

Join our Lunacorn Membership Program for behind-the-scenes content!

There are a few steps you can take to troubleshoot this problem.

First, verify that the email address you are trying to log in with is the same email address you received a LitJoy confirmation email to.

Second, you may have previously checked out as a guest. Please take the email associated with your last order and create an account with that EXACT same email.

If you're still having trouble, email help@litjoycrate.com and we will send you an account invite so you can create a login and password with us.

CAUTION! Your order history, rewards points, subscriptions, and Lunacorns Memberships are all tied to your billing email. Changing your email yourself will disconnect your emails from some of these categories.

TO CHANGE YOUR EMAIL, contact help@litjoycrate.com to ensure a successful transfer of your information to your new email.

LitJoy is partnered with the Los Angeles LGBT Center to celebrate Pride and to foster knowledge by supporting the Center's library initiatives.

LitJoy also collaborates with the Ouelessebougou Alliance, a non-profit organization committed to uplifting rural and impoverished regions of Mali, Africa with a focus in adult literacy programs.

You are able to read more information on both charities here: https://litjoycrate.com/pages/litjoys-charitable-efforts

To Bee Read Subscriptions

When you subscribe to LitJoy you will be charged immediately for the subscription model you have chosen. Once your subscription cycle has ended, you will be automatically be re-billed for the same cycle model until you decide to switch to a different plan or cancel your subscription.

For example: a To Bee Read annual subscriptions purchased on February 15th will renew again on February 1st the following year.

To Bee Read Renewal Schedule:

February 1st
May 1st
August 1st
November 1st

*Renewals always take place on the first of the month and can not be moved to a later date.

Our subscriptions are not available as a past box. Some items will be available in our shop at a later date or as an add-on to a future box.

Book Choice

Existing subscribers get to choose from 1 of the 2 titles.

Choice Level Tier 1

Standard subscribers get to choose one option from this tier

Choice Level Tier 2

Standard subscribers get to choose one option from this tier

Choice Level Tier 3

Standard subscribers get to choose one option from this tier

Mystery Items Level Tier 4

Is not customized and is a surprise in your box.
Standard and Deluxe get both items in this tier.

Deluxe- get ALL items from Choice Levels tier 1-3

Yes. All existing subscribers that received the previous book box get first access to customization week.

*Please note if you skipped your previous renewal you will not have early access.

Click here for the schedule

Shipping rates are determined by carriers and are subject to change with carrier policies and price fluctuations.

International orders:Customs, duties, and import taxes are collected for any orders shipping to the E.U. or Great Britain based off current regulations of each individual country. All other international countries, LitJoy does not collect taxes. Your order may be subject to additional fees upon delivery, determined by your country. International shipping reflect current international shipping rates.

To Bee Read

Domestic shipments will have a set shipping price based on if you get a book, standard, or deluxe box.

International subscriptions will have varied shipping price depending on what customizations are chosen.

Subscription orders ship for a flat rate with each renewal so that you can plan your expenses in advance. We will notify you of any change in your shipping rates in excess of $1.00 USD prior to your renewal so you can continue to plan accordingly.

With the Deluxe box you have the opportunity to customize your book choice and you will automatically receive every item from each tier, so no selections need to be made for tier 1-3.

Deluxe boxes do not have the option to opt for points instead of items in the tiers.

To Bee Read Subscriptions

We offer Young Adult and Adult special edition signed books from a variety of different genres, including, fantasy, fairytale, contemporary, science fiction, dystopian, mystery, thriller, and more! 🐝 Each quarter you can customize your box and choose which book is best suited for you or for someone you are gifting to.

Items in the Standard and Deluxe box represent general bookish or well-known Young Adult and Adult novels.

Don't worry! We will choose some fun items for you along with the default book.

You are able to apply a discount to your subscription before renewals. You can use a second discount code to purchase add-ons.

No. Selecting products can only occur with the choice levels presented during customization week.

During customization week you can change your cart as much as you like(so long as there is inventory).

After customization week closes, you must email help@litjoycrate.com for customization assistance.

The customizations you selected will still apply when you have successfully resolved the charge error within 10 days after renewals. After 10 days subscriptions are canceled and a new subscription must be purchased if you still wish to subscribe to a box.

You can skip your upcoming subscription up until your renewal has processed. An annual subscription can not be skipped for the boxes that have been pre-paid.

If your subscription type has not sold out, you may request to un-skip by going to the Subscriptions & Memberships section of your customer account portal or by emailing help@litjoycrate.com at least 24 hours before the renewal charge.

If you un-skip after the customization period has ended, you will be sent the primary book choice. For Standard Subscriptions, we will surprise you with our picks from each Choice Level.

Yes, you can see your selections by going to your customer portal page under subscriptions and memberships.

Book Only Quarterly: $18.99 + shipping

Book Only Annual: $75.96 + shipping

Standard Box Quarterly $44.99 + shipping

Standard Box Annual $169.96 + shipping

Deluxe Box Quarterly $64.99 + shipping

Deluxe Box Annual $249.96 + shipping

New Subscriber- I checked out but I didn’t get to customize anything in my box

You can come back during customization week and select your book and or items.
If you checkout after customization week all customizations have closed but you will have the opportunity to customize before your next renewal during customization week.
If you don’t click “confirm” after you select your customizations it does not save to your account and any previous saved customizations or the default selections will apply.

Click here for the schedule

Points are added to your account 24 hours after renewals go through if you have selected and saved the reward points instead of an item from the customized tier.

Shipping

If your order has already been placed, but NOT shipped:

If your order has not shipped and we have not created a label for your order, we can manually change your shipping address for you.

If you have moved to a different country or a different domestic shipping zone there could be an increase in shipping cost that will need to be paid to ship to the new address.

You may request an address update to any open orders by filling out this form.

If your order has shipped:

Once your order has left our facility, or the shipping label has been printed, we cannot change the address of the order.

In the event that your order is returned to us, we can forward it to your new address and a re-shipping fee will be applied.

If you have a subscription, and need to change your address for future orders:

Log in to your account at LitJoyCrate.com and click "Shipping Address". Next, click "Edit Address". You can then update your address so any future renewals will be for the updated address.

Note: Changing your address on the website will NOT update the shipping address on any past orders including subscriptions that have already renewed.

Once your label has been printed, you will receive an Order Confirmation email with your tracking number. Make sure to check your spam folder for this email.

For more help, please email help@litjoycrate.com

Shipping rates are determined by carriers and are subject to change with carrier policies and price fluctuations.

To Bee Read

Domestic shipments will have a set shipping price based on if you get a book, standard, or deluxe box.

International subscriptions will have varied shipping price depending on what customizations are chosen.

Yes! If we aren’t shipping to your country, use this form to request shipping to your country.

For the full list of countries that LitJoy ships to, click this link.

LitJoy cannot guarantee delivery time for orders.

US orders are shipped via USPS. Most U.S. orders will arrive within 5-10 business days, however, this is not a guaranteed shipping time frame.

International orders are shipped via DHL International. Please note that shipping in some countries takes longer than others and there is no guaranteed arrival date with international orders.

LitJoy Crate is not responsible for shipping delays due to weather, global pandemics, couriers, or theft. Note, our customer service cares about your order and would be happy to address your concerns at help@litjoycrate.com.

All subscription boxes ship within 4-6 weeks after renewals. Any delays in shipping will be emailed to customers.

To Bee Read Subscription

Shipping Dates: February - March
Shipping Dates: May - June
Shipping Dates: August - September
Shipping Dates: November - December

Shop orders

Shop orders ship out between 5-7 business days. During sales events and holidays this may fluctuate. All pre-order items shipping status are updated weekly on our Shipping Blog

Rewards

Our free loyalty program allows customers to get points for every dollar they spend and use it towards big discounts in the future by redeeming them for coupon codes! See all the ways you can earn points Here.

All reward points earned and coupon codes can be found by logging into your account page (person icon). You can redeem coupon codes there or when you view your shopping cart. Note, once reward points have been exchanged for a coupon code they can no longer be tallied with your other reward points. Your unused coupon codes will never expire and can be used toward any future purchase.

No, only one coupon code can be applied per order.

You can redeem your points into a coupon code on your account page or when you view your shopping cart. Note: at least one item must be present to redeem a coupon code. You must have enough reward points to qualify for the corresponding coupon code amount. A pop-up window will appear with your new coupon code. The coupon still must be applied at checkout when you fill out your shipping information.

Reward Points can be redeemed for $5, $10, $25, $50, $75 or $150 coupons.

You can choose to use the coupon code now or later. It never expires and can only be used once. The coupon is saved on your account page.

Coupons cannot be applied to any order that has already been processed. The coupon is saved on your account page where you can find it anytime and apply it to a future order.

Not every LitJoy item qualifies to receive reviews. If you purchase an item that does not qualify for reviews, you will not be sent a review email.

LitJoy does not resend review emails.

If it is a product that you have purchased in the past, including monthly subscriptions, a review email will not be prompted.

We cannot merge two accounts

If you accidentally created and checked out with a second account, please contact help@litjoycrate.com with both emails from both accounts and indicate which account was an accident.

We can only transfer reward points received from purchases. Any points from Level achievement or rewards are non transferable. Total spent and Level achievement can not be merged or transferred.

Once reward points have been exchanged for a coupon code they can not be put back into points, even if you have not completed the checkout process. Your unused coupon codes will not expire and can be used toward any future purchase. Coupon codes are saved in your LitJoy account page.

Reward points are added to your account within 24 hours after your purchase.

Coupon codes never apply towards shipping cost or taxes.

Some promotional coupon codes are only eligible for certain products.

Lunacorns Membership

Lunacorn Members have access to the Members-Only Store and LitJoy Lunacorns Facebook Group only while their membership is active. You may skip or cancel your Lunacorn membership anytime before your next renewal, or reactivate at any time. If you skip an upcoming renewal you will not have the perks of the membership.

Search "LitJoy Lunacorns" on Facebook and request to join. If you have an active Lunacorn membership an admin will accept your request in about 48 hours. It is required that you please include your membership email address when prompted durning your request to join.

Link to Facebook page

You can skip an upcoming renewal of your Lunacorn Membership. If you do skip an upcoming renewal you will not have access to the perks of the Lunacorn membership until your next paid renewal.

While logged in to your account, select "Subscriptions and Memberships" then select "Edit" and then "Skip". We will skip your next renewal and you will not be charged.

Lunacorn Memberships are non-refundable.

Customer Support

Use our Customer Support form for the fastest response!

First, please refer to our damage guidelines to determine if your product qualifies as damaged. If your product qualifies, please complete the customer service form. This form must be complete within 14 days of receiving the product. We will require photos of the damaged product beside your shipping label.

LitJoy does not replace any packaging that an item comes in, regardless of how beautiful the packaging.

Please see our refund policy: HERE

LitJoy is unable to accept returns on delivered items.

Lunacorn Memberships are non-refundable.

We are so sorry about that! Please fill out our customer service formand include a picture of what you received and your packing slip.

You must fill out this form within 14 days of the order arriving.

Billing

Lunacorn Memberships:

You must cancel before renewals go through or you will have continued access to the Lunacorn store for that month. Lunacorn memberships are non refundable.

Quarterly To Bee Read Subscriptions:

You must cancel before renewals go through. Otherwise, you will be billed and will receive that quarters box.

Annual To Bee Read Subscriptions:

Annual Membership cancellation requests will go into effect at the end of the annual term. Annual Memberships pre-pay for 4 boxes and are non-refundable.

Canceling your subscription does not provide you a refund for any paid boxes. Your cancellation will go into effect for the following billing cycle.

Please email help@litjoycrate.com 24 hours before your renewal if you need assistance canceling your subscription or membership.

LitJoy accepts: Visa, MasterCard, American Express, PayPal, and pre-paid Visa Gift Cards.

We also offer Klarna for U.S. customers:

The order must be over $35
Klarna is not available for subscription products

Note: All pre-order products are billed at the time of checkout.

First, log into your LitJoy Account. Navigate to "Payment Method" on the left hand side. Select "Update Card". After filling out all the fields save by clicking "Update Card" again. If you are trying to update your payment method from a credit card to PayPal you must cancel your subscription and repurchase using PayPal as the payment method.

*Please note that your account is created from your billing email. Entering a new/different email than your previous billing email will automatically create a separate account.

This is an error with your payment account, not LitJoy's system. We recommend:

Make sure you have enough funds in your account. If necessary, update your payment information on your LitJoy account to a different payment method.

All pre-order products are charged at checkout at the time of purchase.

Policies

Terms and Conditions Page

At LitJoy Crate, we strive to deliver the highest quality of products to our customers. However, despite our best efforts, occasionally damaged items may slip through or incur damage during shipment. If you discover any damage to your LitJoy product, we kindly request you to submit your claimto help@litjoycrate.com within 14 days of receiving the item.

To process your claim efficiently, please include the following details in your email:

The order number associated with your purchase.
Attach clear pictures of the damaged product. These images will help us assess the extent of the damage and expedite the claims process.

BOOKS:

Books are considered damaged if:

The book has a tear or dent bigger than 2 cm on the cover
Tears on the inside that extend into the text are considered damage
Books that have water damage
Books that should be signed and are not
Books missing text

We do not consider a book damaged if:

Pages or the Dust Jacket have folds or creases
The top or bottom of the book spine is folded in
Dented corners
Uneven or over-sprayed edges
Scratches on any part of the book
Binding is still holding all pages together
The ink has variation in the gray scale
The foiling is scratched on the book or dust jacket
Bubbling in the foiling
Wavy pages
Any print on the covers, spine, sprayed pages or inside pages are off-centered

ENAMEL PINS:

The following imperfections are considered Grade A quality and do not warrant a replacement:

Small buff marks or scratches on the metal or enamel of the pin. Our enamel pins are hand buffed and will experience light scratches during this process that are unavoidable
Small air bubbles
Some slight imperfections in the metal plating
Some slight imperfections in screen printing details
Minor oxidation on the back of the pins

CERAMICS:

Our ceramics are made of organic material that has a handmade component to them so slight imperfections are bound to happen. Below are imperfections that do pass our quality standards:

Small but noticeable bubble
Small but noticeable blank dot
Small but noticeable under or over glazing
Minor chips on the bottom of the ceramic that does not impede the integrity of the product

LitJoy reserves the right to determine if a product is considered damaged and will issue compensation as we see fit. In the case of a refund, LitJoy only refunds for the product total and not for any shipping paid.

MINOR DAMAGE: For minor damage we will request that you further damage your item before a replacement or refund is offered.

*LitJoy does not replace or offer refunds on damages to the packaging of the products.

*LitJoy does not replace damaged or missing product cards.

*In some cases LitJoy will only replace a part of the product instead of the whole item.

Rewards Policy Page

To view LitJoy's Shipping Policy, click here.

Countries we ship to:
A full list of all the countries we ship to can be found here. Email help@litjoycrate.com if you do not see your country and wish to add it to our international shipping list.